Lake Bluff Tire Shop Auto Repair

They Had Me At "Hello!" I had a bit of an emergency because my brakes started grinding on a Saturday, a day before out-of-town family came to stay for a week - and they were counting on using the car. Sunset #3 not only was open on Saturday (a rarity, I discovered), but also had FANTASTIC Yelp reviews. (FYI - though Yelp only shows about 6-8 reviews, at the bottom they have another 27 "Not Recommended" reviews... most of which are 5-star and super enthusiastic thumbs-up. There's a video about why Yelp doesn't show all reviews right up front - not sure if it's by how many "useful" commendations it gets or how frequently the reviewer posts or what. I just want you to know Sunset has 27 reviews, overall EXTREMELY POSITIVE... not counting the one guy who was mad because he had to wait 10 minutes - sheesh!) When Maricela answered the phone - cheerful, friendly and lively - and I explained my emergency, she said brightly "That's what we're here for!" Not "Maybe," not "We'll do our best;" just straight up "Bring us your problem right now and we'll take care of it." So often the people who answer the phones are kind of sullen or indifferent, so Maricela was a delightful change! I brought the car in immediately, and although the shop looked pretty busy, Chris took the time to look at it right away. The repair was done by the end of the day, and the car was returned to me cleaner than when I gave it to them! Chris followed up a few days later to see how it was running - Boy, that little extra touch is such a smart move on their part! It made me feel they took pride in their work, and wanted to stand behind it. Chris is a great guy - also cheerful, friendly and lively - and happy to answer any questions. I couldn't be happier with their high-quality service, helpful attitude and professionalism.

Love a place that saves me money!

Excellent and fast services!

I've been coming here for years and I'll keep coming back because the people and the service are excellent!!

From my first contact with Chris, Armando, and Maricela, I was absolutely certain I found the shop I had been looking for to service my organization’s vehicles. Armando and Maricela instantly gave me confidence that they had both the ability and desire to meet some unique challenges servicing fleet vehicles can bring. My experience only got better from there when I began working with Chris. He is exceptionally knowledgeable and thorough in his analysis and inspections. He then goes on to provide a detailed and extraordinarily competitive estimate. Chris then passes the job to one of several incredibly talented technicians who do the expected work and also provide detailed observations of any other potential issues on the horizon.If the outstanding “technical service” is not impressive enough, the overwhelmingly positive, friendly, and genuine relationships that they build with those of us who were lucky enough to have found them really sets this organization apart from all others. Chris is simply an outstanding Service Manager. You can also easily see that Armando, Maricela, and Chris make their employees feel as appreciated as their customers, which is a rarity in this industry.Sunset Automotive has not only earned my trust and respect to handle my fleet vehicles, they are my first call when a personal family vehicle needs their special care.

These guys are the best! They gave us a more than agreeable quote, and even drove my husband to work down the street after he dropped the car off! They picked him up at our house to bring him to the car when it was finished. My car looks like new!! Thank you!!!

Best experience at an auto shop! Sunset auto was easy to find and employees where very helpful. Quick and friendly service, two thumbs up. I would recommend if u need assistance, this is the place to go.

Excellent Service very recommend able I'll alway go there for life service for me

Wonderful customer service! I've been here twice now and both visits have been prompt, fair, and excellent. I will continue to visit the shop for all of my automotive needs!

I was very pleased with my recent experience at sunset automotive #3. I was broke down on the side of the road and I was very impressed with how quickly the tow truck responded. I was more impressed with the unbelievable customer service. Chris Caldron was so welcoming and extremely knowledgeable. He was very thorough in his explanation of what was wrong with the vehicle. He also did a great job of explaining it to me so I could understand. I would highly recommend them to anyone!