Sunset Tire & Auto Repair – Brakes & More
I experienced an urgent situation that required immediate attention. The repair, which involved an alternator, was completed swiftly. The stuff was really nice reminding me of a strip club being nice to get your money. The cost of the repair was approximately $800, comprising an estimated $200- $240 for parts and $150 for labor. While I typically handle such repairs myself, my out-of-state location necessitated professional assistance to ensure my return home. I believe the circumstances of my situation were leveraged, resulting in an inflated cost. Furthermore, a new noise has developed upon vehicle startup since the repair, which was not present prior to the service. Given my current distance, I will address this issue independently. It appears they recognized my out-of-state status and urgent need to return home, leading to a significant upselling of services. The positive aspect was identified with remarkable speed to do the 1 hour labor job. I"d recommend utilizing a standard automotive service center rather than a high-end facility, as both options will deliver comparable results. One will her hurt your wallet, one will charge you what the job and labor is really worth. I truly had no alternative in that particular situation. Needed to get home.
I'm going to be honest...... reading this really stung.The kindness you experienced was not a tactic. It was genuine care. I personally handed the keys to my own vehicle to my team so they could shuttle your family to and from your hotel because you did not fit in our standard shuttle. That was not done for money. It was done because we treat clients like neighbors, not targets. We know how vulnerable it feels to be stuck out of state, but it's important to be clear. You did have a choice. We walked through the options together, and while we strongly advised against the cheaper alternator due to an amperage mismatch, the final decision was yours. We could not in good conscience recommend a part we believed would fail on your drive home. Safety will always matter more to us than a quick sale. Please do not ignore the startup noise. Since you are out of state, you can use the nationwide warranty included with your service. Call 866.588.0728 and they will guide you to 13 partner shops that can inspect it at no cost. We're genuinely glad you made it home safely 🤍 ~Maricela, Owner
- Sunset Tire & Auto Repair – Brakes & More